General Questions

Yes! We have operated as a brick and mortar retailer for almost over 24 years. We have a full 12 volt and home/commercial solutions showroom, as well as a large install bay shop space to work on vehicles and boats. It is located at 87 Sunset Blvd, Stevens Point, WI 54481

Yes you can! Just select pick up from store at checkout instead of shipping and we will let you know when it's ready to pick up!

Yes we do! We have a full service install bay for any of your custom vehicle, boat, motorcycle needs. We also have a "come to you" home and commercial install team that can perform the install at your home or business. One of our sales specialists will be glad to help get you set up for an install.

We do offer sponsorships on a very selective basis. While there is not a current program, our Director of Marketing currently handles all sponsorship requests. If you feel you are a good fit and have data and analytics to back it up, feel free to shoot him an email at

We are excited to offer financing options through Affirm.

For more details visit our financing page or contact Affirm Directly.

Affirm can reached at or by phone at (855) 423-3729


Once you order has shipped you will receive an email at the address you provided during checkout. This will include your tracking numbers for the order. You can also find all your tracking information by logging into your account.

We get it, no body is perfect, and while we try to be, sometimes mistakes happen. In this rare occurrence, reach out to us immediately so that our support team can help to remedy the situation.

Forgot that you needed 4g wire instead of 8g but you already checked out? No worries, reach out to us asap if you need to make a change to your order so we can get it all fixed up before it ships.


Precision Audio & Video Experts utilizes a variety of shipping providers including UPS, USPS, and FedEx. We typically will ship things UPS but we look at every purchase and choose the best shipping option for that order.

We are excited to offer free shipping to the Continental US (lower 48). We do not currently ship to Hawaii or Alaska.

We do not currently offer international shipping at this time


We are authorized dealers for every product we sell on our store. Every item we offer comes with the manufacturers warranty (with the exception of clearance and closeout items). We may offer additional extended warranties on certain products as well that can help protect your product for a longer period of time.

In order to start a warranty claim, please reach out to us at Please include your original order number and product part number, any pictures of the failure, and a brief summary of what the failure was and one of our warranty specialists will be able to help get that warranty processed.

If you need to ship your item to us or the manufacturer for warranty purposes and it has been over 30 days since you purchased the product, the customer is responsible for shipping costs.

If it has been less than 30 days since your purchase, our warranty team can help to cover the shipping in certain cases.


We offer a 30 day No-Hassle Money Back guarantee on all non closeout or clearance orders. If you change your mind or your wife saw the charge and threatened to divorce you, we will take the product back no questions asked. This only applies to items that have been unopened and are still brand new in box.

While we do reserve the right to decline returns after 30 days, if you happen to be outside of the 30 day window, you can still request a return for store credit towards another product on our site or in our store.

Return shipping in either case will be the buyers responsibility.